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BTRC to protect the interests of customers. Order not to collect call charges at different rates

Dhaka Times Desk This time BTRC is protecting the interests of customers. Bangladesh Telecommunication Regulatory Commission-BTRC has issued a directive not to collect call charges at different rates for different minutes from mobile phone subscribers.

The organization has given a total of 4 instructions including this instruction regarding call charges. The operators have to implement this instruction from September 15. The BTRC took the action following complaints that various operators were collecting call charges for the first, second and third minutes at higher rates than the subsequent minutes.

Recently BTRC Systems and Services Department Director Lt. Col. An instruction signed by Rakibul Hasan says, 'All minutes and all billing cycle (pulse) call charges of a particular package (within the said package) must be similar, that is, call charges cannot be charged at different rates in different minutes.' Apart from this, no fees or call charges can be collected without the permission of the commission. And henceforth it is also mentioned that no more than 10 second pulses can be used. It was fixed till August 15 by BTRC but the time was extended till September 15 after mobile operators sought time.

The regulatory body has also directed not to collect call setup/call initiation or any such fees or charges from the customers. Apart from this, the company has asked the operators to clearly mention the per minute call charge, billing cycle (pulse) and VAT collection information in the advertisement in the announcement of various packages.

Note that five GSM and one CDMA operator are currently serving in the country. According to BTRC, more than 9 crore people are currently using mobile phones.

This post was last modified on সেপ্টেম্বর ৬, ২০১২ 10:41 am

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